Community Guidelines

Last updated: 20 July 2026  ·  Effective: 20 July 2026

PadaPesa includes community features — such as a social feed, posts, and comments — where users can share experiences and support one another. These Community Guidelines explain what is and is not acceptable, and the tools we provide to keep the community safe. They apply to everyone who uses PadaPesa's community features and form part of our Terms of Service.

Zero-Tolerance Policy

PadaPesa has a zero-tolerance policy for objectionable content and abusive behaviour. Any user who posts inappropriate content or engages in abusive behaviour will have their content removed and may be immediately and permanently removed from the platform. We review reported content and take action — including content removal and account termination — within 24 hours.

1. Be Respectful

Treat every community member with respect and kindness. The following are strictly prohibited:

  • Harassment, bullying, intimidation, or threats of any kind;
  • Hate speech or discrimination based on race, ethnicity, nationality, religion, gender, sexual orientation, disability, or any other protected characteristic;
  • Stalking, doxxing, or sharing another person's private information;
  • Impersonating another person, business, or PadaPesa itself.

2. Keep it Safe and Legal

Do not post, share, or promote content that is:

  • Violent, graphic, or that threatens or incites violence;
  • Sexually explicit, pornographic, or that exploits or endangers minors;
  • Related to illegal activities, including fraud, money laundering, scams, or the sale of illegal goods or services;
  • Spam, misleading, deceptive, or fraudulent;
  • Infringing on the intellectual-property or other rights of any third party.

3. Reporting Objectionable Content

Every post and comment in the PadaPesa app has a menu (the “⋮” icon) with a Report option. If you see content that violates these Guidelines:

  • Tap the “⋮” menu on the post or comment and choose Report;
  • Select a reason (spam, harassment, hate speech, violence, and so on);
  • Optionally add details and submit.

Our moderation team reviews every report and acts within 24 hours. Content found to violate these Guidelines is removed, and repeat or serious offenders are removed from the platform.

4. Blocking Abusive Users

You can block any user directly from their post or comment menu. When you block someone:

  • Their content is immediately removed from your feed;
  • They can no longer interact with you in the community;
  • Our team is notified so we can monitor patterns of abusive behaviour across the platform.

You can view and manage everyone you have blocked at any time under Settings → Blocked Users.

5. Moderation and Consequences

All community content is subject to moderation. We use a combination of automated filtering and human review. Violations of these Guidelines may result in:

  • Removal of the offending content;
  • A formal warning;
  • Temporary suspension of community access;
  • Permanent termination of your PadaPesa account;
  • Referral to law-enforcement authorities for severe violations.

6. Contact

To report a safety concern or ask a question about these Guidelines, contact us:

PadaPesa — Trust & Safety
Email: support@padapesa.com

We aim to respond to all safety reports within 24 hours and other enquiries within 2 business days.