Terms of Service

1. Service Description

PadaPesa is an AI-powered mobile money transfer platform that enables individuals (diaspora communities and residents) to send money internationally. Our Service includes:

• Cross-border money transfers between supported send and receive countries;
• Real-time exchange rate quotations;
• KYC-compliant identity verification;
• Transaction history and account management;
• AI-assisted transfer guidance and customer support.

PadaPesa is operated by PadaPesa (sole proprietorship / IVS), registered in Copenhagen, Denmark. The Service is currently in a limited beta phase.

2. Eligibility

To use the Service you must:

• Be at least 18 years of age;
• Be resident in a supported send country: Norway, Denmark, Sweden, or the United Kingdom;
• Have the legal capacity to enter into a binding contract under the laws of your country of residence;
• Not be subject to any sanctions or export-control restrictions that would prohibit you from using the Service;
• Not have been previously suspended or removed from the Service for breach of these Terms.

By registering, you represent and warrant that all of the above conditions are met.

3. Account Registration

To access the Service you must create a PadaPesa account. You agree to:

• Provide accurate, current, and complete information during registration;
• Maintain and promptly update your account information;
• Keep your password and authentication credentials strictly confidential and not share them with any third party;
• Notify us immediately at support@padapesa.com of any suspected unauthorised access to your account;
• Accept responsibility for all activity that occurs under your account.

We reserve the right to refuse registration, suspend, or terminate accounts at our discretion, including where we suspect fraud or breach of these Terms.

4. KYC / AML Obligations

PadaPesa is subject to anti-money laundering (AML) and counter-terrorist financing (CTF) regulations, including the EU 5th AML Directive and applicable national law. As a condition of using the Service, you must:

• Complete identity verification (KYC) before initiating any transfer, which includes providing a valid government-issued photo ID (passport or national ID) and a liveness selfie processed by our KYC partner Sumsub;
• Provide proof of address when required;
• Provide a source-of-funds declaration for transfers above applicable thresholds;
• Ensure that all funds used for transfers originate from legitimate sources and are not the proceeds of any criminal activity;
• Co-operate with any enhanced due diligence requests we make in accordance with our compliance obligations.

We reserve the right to suspend or block any transfer or account pending completion of KYC/AML checks, without liability to you.

5. Transfer Corridors and Limits

5.1 Supported Corridors

The Service currently supports transfers from the following send countries:

• Norway
• Denmark
• Sweden
• United Kingdom

To the following receive countries:

• Uganda
• Kenya
• Nigeria
• Ghana
• Ethiopia

Supported corridors may change. We will notify you of any material changes to available corridors with reasonable notice.

5.2 Transfer Limits

Transfer limits (minimum and maximum per transaction and per rolling period) are set to comply with regulatory requirements and our risk policies. Current limits are displayed in the app at the time of transfer. We reserve the right to adjust limits without prior notice where required by law or our compliance obligations.

6. Fee Structure

PadaPesa currently charges zero transfer fees on all supported corridors during the beta period. The exchange rate applied to each transfer is displayed in the app before you confirm the transaction and forms part of the binding quote.

We reserve the right to introduce fees at any time. We will give you at least 30 days' notice before any fee change takes effect by email and in-app notification. Continued use of the Service after the effective date of a fee change constitutes your acceptance of the new fee structure.

You are responsible for any charges imposed by your bank, card issuer, or mobile-money provider in connection with funding or receiving transfers.

7. Prohibited Uses

You must not use the Service to:

• Send funds that are the proceeds of crime, fraud, money laundering, tax evasion, or any other illegal activity;
• Transfer funds to or from any person or entity subject to international sanctions (UN, EU, UK, US OFAC) or domestic sanctions lists;
• Fund terrorist activities or proliferation of weapons of mass destruction;
• Provide false, misleading, or fraudulent information in any KYC or account registration process;
• Use the Service on behalf of a third party without their explicit consent and our prior written approval;
• Engage in structuring — splitting transactions to circumvent reporting thresholds;
• Attempt to reverse-engineer, hack, overload, or otherwise interfere with our systems;
• Use automated scripts, bots, or other non-human means to access or interact with the Service without our written consent;
• Violate any applicable law, regulation, or third-party right in connection with your use of the Service.

Breach of this section may result in immediate account suspension, forfeiture of pending transfers, and reporting to relevant law-enforcement or regulatory authorities.

8. Intellectual Property

All content, software, trademarks, logos, trade names, and other intellectual property forming part of the Service (“PadaPesa IP”) are owned by or licensed to PadaPesa. Nothing in these Terms transfers any ownership of PadaPesa IP to you.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service solely for personal, non-commercial purposes.

You must not copy, modify, distribute, sell, reverse-engineer, or create derivative works based on any PadaPesa IP without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by applicable law:

• PadaPesa's total aggregate liability to you for any claim arising out of or in connection with the Service shall not exceed the total fees paid by you in the 12 months preceding the claim (or DKK 500 if no fees have been paid);
• PadaPesa shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or reputational damage, even if we have been advised of the possibility of such damages;
• PadaPesa is not liable for delays or failures in transfer execution caused by third-party payment networks, mobile-money operators, banks, or events outside our reasonable control (force majeure).

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable consumer-protection law.

10. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Denmark, without regard to its conflict-of-law rules.

Any dispute arising out of or in connection with these Terms that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of Copenhagen, Denmark.

If you are a consumer resident in the EU, you also have the right to use the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or in-app notification at least 30 days before the updated Terms take effect. If you continue to use the Service after that date, you will be deemed to have accepted the updated Terms. If you do not accept the changes, you must stop using the Service and close your account before the effective date.

12. Termination

You may close your account at any time by contacting us. We may suspend or terminate your access to the Service at any time if you breach these Terms, if we are required to do so by law or regulation, or if we discontinue the Service. Upon termination, any pending transactions that have been irrevocably submitted to the payment network will continue to be processed.

13. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your personal data as described in the Privacy Policy.

14. Contact and Support

If you have any questions about these Terms or require support, please contact us:

We aim to respond to all enquiries within 2 business days.