Data Deletion Instructions
Last updated: 12 April 2026
At PadaPesa, we respect your privacy and your right to control your personal data. In accordance with the General Data Protection Regulation (GDPR) Article 17 (Right to Erasure), you have the right to request the deletion of your personal data.
How to Request Account & Data Deletion
You can request the deletion of your account and associated personal data using one of the following methods:
Method 1: In-App (Recommended)
- Open the PadaPesa mobile application and sign in to your account.
- Navigate to Settings or your Profile section.
- Select Privacy or Security.
- Tap on Delete Account and follow the on-screen prompts to confirm.
Method 2: Via Email
If you cannot access the app, you can request data deletion by emailing our Data Protection Officer:
- Send an email to: dpo@padapesa.com
- Subject line: Account Data Deletion Request
- Important: You must send the request from the email address associated with your PadaPesa account so we can verify your identity.
We aim to process all data deletion requests within 30 calendar days of verifying your identity.
Data Retention & Exceptions
Please note that as a regulated financial service, we are subject to Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) laws. This means we cannot delete all of your data immediately upon request.
Even after your account is closed and your deletion request is processed, we are legally required to retain certain information:
- Account & Identity Data (KYC): Retained for 5 years after account closure to comply with AML regulations.
- Transaction Records: Retained for 5 years from the date of the transaction under the Danish Bookkeeping Act and AML Directive.
Any data not required by law to be retained (e.g., marketing preferences, non-financial support tickets, AI coaching history) will be securely deleted or fully anonymised once your request is processed.
For more detailed information on how we handle your data, please review our full Privacy Policy.